File a Complaint

File a Complaint

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act. It may be used by anyone who wishes to file a complaint alleging discrimination in the provision of services, activities, programs or benefits by the Town of Wendell.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request. Complaints pertaining to employment and hiring practices and related grievance procedures are addressed in our Personnel Policy and can be made to the Human Resources Administrator who also serves as the ADA Coordinator.

Complaints not associated with employment and hiring practices should be submitted to the ADA Coordinator. These complaints may involve facility and program access. The complaint should be submitted by the grievant and/or his designee as soon as possible but no later than 60 calendar days after the allege violation to ADA Coordinator:

Title: Human Resources Administrator/ADA Coordinator
Office/Mailing Address: 409 Landing View Drive, Wendell, NC, 27591
Email: mjoyner@townofwendellnc.gov
Phone: 919-366-6895

Within 15 calendar days after receipt of the complaint, ADA Coordinator will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the ADA Coordinator will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audiotape. The response will explain the position of the Town of Wendell and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complaint and/or his/her designee may appeal the decision of the ADA Coordinator within 15 calendar days after receipt of the response to Town Manager.

Within 15 calendar days after receipt of the appeal, Town Manager will meet the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting the Town Manager will respond in writing and where appropriate, in a format accessible to the complainant with a final resolution.

All written complaints received by the ADA Coordinator, appeals Town Manager, and responses from the ADA coordinator and Town Manager will be kept on file by the Town of Wendell for at least three years.